Privacy Policy
Coutts Tavern
Effective Date: 23rd January 2025
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At Coutts Tavern, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us, including through our website, social media, and in-person at our venue.
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1. Information We Collect
We may collect the following types of personal information:
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Contact Information (e.g., name, phone number, email address)
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Booking & Reservation Details (e.g., dining, accommodation, or event bookings)
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Payment Information (e.g., billing details, transaction history)
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Marketing Preferences (e.g., email subscriptions, promotions you have opted into)
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Feedback & Reviews (e.g., customer service interactions, surveys)
We may also collect non-personal data such as website usage statistics and general demographic information.
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2. How We Collect Information
We collect personal information in the following ways:
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Directly from you – When you make a booking, complete a form, sign up for promotions, or interact with our staff.
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Through our website & social media – When you visit our site, submit an inquiry, or engage with our social media pages.
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Via third-party services – When you make bookings through external reservation platforms.
3. How We Use Your Information
We use your personal information to:
✅ Process bookings and reservations (dining, accommodation, events)
✅ Provide customer service and respond to inquiries
✅ Send marketing promotions and special offers (only if you opt-in)
✅ Improve our services and customer experience
✅ Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information to third parties.
4. Data Security & Storage
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. Security measures include:
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Secure digital storage and encryption of payment details
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Restricted staff access to personal data
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Regular updates to our privacy and security policies
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy.
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5. Third-Party Links & Services
Our website and social media may contain links to third-party sites (e.g., booking platforms, event partners). We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies before providing any personal data.
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6. Your Privacy Choices & Rights
You have the right to:
✔ Access your personal information we hold
✔ Request corrections to inaccurate details
✔ Opt-out of marketing communications at any time
✔ Request deletion of your data, subject to legal requirements
To exercise your rights, please contact us using the details below.
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7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.
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8. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
📞 Phone: 02 66493256
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We take privacy seriously – Let our family take care of yours!